1. product is genuine;
2. product is purchased from an authorized reseller or/and portal as a standalone item in its retail packaging; and not pre-installed in a system. For pre-installed products, End User shall need to seek the system reseller as such products are deemed unique; built to system specifications per se;
3. product operates, as specified by its datasheet, in the operating environment for which it was intended, for a specific length of time from the date of purchase, determined by valid proof of purchase;
4. End User has exhausted all efforts to seek servicing from authorized reseller or/and portal and to no avail and thus is turning to Neo Forza, in which case End User expressly agrees that the defective product will be first sent to Neo Forza in Taiwan for (i) evaluation, at (ii) End User’s own expense, and (iii) which such process can be time-consuming;
5. product warranty periods vary and are listed in this section. In the event any of these warranty periods differ for the same product, the longest specified warranty period will apply;
6. this warranty is limited to the original purchaser and is non-transferable. It provides End User resolute recourse to servicing the product directly with Neo Forza in the event that servicing by authorized reseller or/and portal is untenable.

No Neo Forza staff, authorized reseller, dealer, system builder or other agent is authorized to make any modifications, extension, or addition to this Limited International Warranty. Neo Forza does not and will not recognize such modifications, extensions or additions either locally or regionally, verbal or in-writ.

Exclusions

Nevertheless meeting the above conditions, this International Limited Warranty does not cover problems or damage resulting from, but not limited to, any of the following:

1. Wear and tear associated with normal use;
2. Damage caused to the product(s) by End User or any non-authorized third-party;
3. Damage caused by acts of nature, abnormal mechanical or environmental condition, modification, abuse, accident, disassembly, misapplication, neglect, or abnormal use conditions;
4. Tampering with the serial number or identification label(s) or sticker(s), whether removed, damaged, altered, or made illegible;
5. Damage caused by improper assembly, handling, installation, or operation; including any use not in accordance with any supplied product instructions;
6. Damage caused by any external electrical fault or by connection to an improper voltage supply or by electrostatic discharge (ESD);
7. Tampering of parts of the product;
8. Missing, damaged, detached, eroded, or bent contact pins, chips, parts;
9. SSD failure due to misuse or End User damage. This includes using Neo forza SSD for mining/farming operations where rapid increases in data writes to the host causes abnormal drops in SSD speeds or wear damage;
10. Any other cause not related to a product defect in materials or workmanship.

Valid Proof of Purchase

A valid proof of purchase shall strictly be defined as any of the following:

1. A dated sales receipt from an authorized retailer or reseller. The sales receipt must show the product description and price on its own.
2. A dated official e-mail from an authorized retailer or reseller confirming purchase and shipment of the product. The confirmation email must show the product description and price on its own.

Ambiguous examples of non-valid proof of purchase:

1. Receipts from non-authorized local/regional reseller, retailers, or dealers.
2. Receipts from any online auction websites, liquidators, or clearance houses.
3. Receipts of refurbished products not certified by Neo Forza.
4. Receipts of re-used or pre-owned products.

The above non-valid proof of purchases contravenes the condition of purchasing from authorized-reseller or/and contravenes the condition of non-transferability. In such cases International Limited Warranty shall be inapplicable and End User is advised to seek servicing from whence purchased.